May 2025

The growing digitalization of energy infrastructures is opening new perspectives for flexibility management. Devices such as smart meters, supervision systems, and connected control technologies now allow for precise interaction with energy networks.
Actuellement, la transmission d’informations entre les équipes internes (centre de conduite, équipes de piquet, service client, etc.) repose largement sur des canaux informels : messages WhatsApp, échanges Teams ou appels directs. Cette approche permet une certaine réactivité, mais elle montre ses limites dès qu’il faut structurer, capitaliser ou partager l’information de façon cohérente – notamment envers les clients.

Energy distribution networks are undergoing several major transformations: the growing integration of decentralized renewable energy sources (solar, wind), the rise of self-consumption communities, the emergence of new consumer types (such as heat pumps and electric vehicle charging), and the influence of external factors like weather variability.

Service interruptions in energy networks (district heating, electricity, etc.) are inevitable — but what makes the difference is how information is shared when they occur.

Currently, communication between internal teams (control center, on-call staff, customer service, etc.) relies heavily on informal channels: WhatsApp messages, Teams chats, or direct calls. While this allows for a certain level of responsiveness, it quickly shows its limits when it comes to structuring, storing, or consistently sharing information — especially with customers.