{"id":5196,"date":"2025-05-02T10:44:52","date_gmt":"2025-05-02T08:44:52","guid":{"rendered":"https:\/\/enovark.ch\/?p=5196"},"modified":"2025-05-07T11:22:16","modified_gmt":"2025-05-07T09:22:16","slug":"7-vernetzte-einsaetze-informierte-kunden","status":"publish","type":"post","link":"https:\/\/enovark.ch\/de\/7-vernetzte-einsaetze-informierte-kunden\/","title":{"rendered":"#7 Vernetzte Eins\u00e4tze, informierte Kunden\u00a0"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5196\" class=\"elementor elementor-5196\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39a6402 e-con-full e-flex e-con e-parent\" data-id=\"39a6402\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;mountains&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8590e85 e-con-full e-flex e-con e-child\" data-id=\"8590e85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-018de57 e-flex e-con-boxed e-con e-parent\" data-id=\"018de57\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;triangle-asymmetrical&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M737.9,94.7L0,0v100h1000V0L737.9,94.7z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ad0e59 e-con-full e-flex e-con e-child\" data-id=\"4ad0e59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87af04d elementor-widget elementor-widget-heading\" data-id=\"87af04d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">#7 Vernetzte Eins\u00e4tze, informierte Kunden\u00a0<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b1bf02 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0b1bf02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf71b59 e-flex e-con-boxed e-con e-parent\" data-id=\"cf71b59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9660e70 e-con-full e-flex e-con e-child\" data-id=\"9660e70\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b578534 elementor-widget elementor-widget-n-accordion\" data-id=\"b578534\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1900\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1900\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Kontakt <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-chevron-circle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-chevron-circle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1900\" class=\"elementor-element elementor-element-591cbba e-con-full e-flex e-con e-child\" data-id=\"591cbba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d5e030 elementor-widget elementor-widget-text-editor\" data-id=\"1d5e030\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p aria-level=\"3\"><strong>Vincent M\u00e9trailler\u00a0<\/strong><\/p><p aria-level=\"3\"><span class=\"TextRun SCXW62647386 BCX8\" lang=\"DE-CH\" xml:lang=\"DE-CH\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW62647386 BCX8\" data-ccp-parastyle=\"heading 3\">Leiter Strategische Digitale Entwicklung<\/span><\/span><span class=\"EOP SCXW62647386 BCX8\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:281}\">\u00a0<\/span><\/p><p aria-level=\"3\"><span data-contrast=\"auto\">Product Owner Courbe de Charge<\/span><\/p><p aria-level=\"3\"><span data-contrast=\"auto\">Romande Energie SA<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:281}\">\u00a0<\/span><\/p><p aria-level=\"3\"><span style=\"color: #000000;\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:281}\"><a class=\"ac-anchor\" style=\"color: #000000;\" title=\"mailto:Vincent.Metrailler@romande-energie.ch\" href=\"mailto:Vincent.Metrailler@romande-energie.ch\" target=\"_blank\" rel=\"noopener\">vincent.metrailler@romande-energie.ch<\/a>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87b2158 e-con-full e-flex e-con e-child\" data-id=\"87b2158\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cffcc58 e-con-full e-flex e-con e-child\" data-id=\"cffcc58\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-03da4c8 e-con-full e-flex e-con e-child\" data-id=\"03da4c8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f3f13a elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"9f3f13a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;swing&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-flag-checkered\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bc0c85 elementor-widget elementor-widget-heading\" data-id=\"7bc0c85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kontext <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-516bc76 e-con-full e-flex e-con e-child\" data-id=\"516bc76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-981da56 elementor-widget elementor-widget-text-editor\" data-id=\"981da56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Versorgungsunterbrechungen in Energienetzen (Fernw\u00e4rme, Strom usw.) sind unvermeidlich \u2013 entscheidend ist jedoch, wie die Kommunikation in solchen Momenten erfolgt.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Derzeit basiert der Informationsaustausch innerhalb der internen Teams (Leitstelle, Pikettdienst, Kundendienst usw.) weitgehend auf informellen Kan\u00e4len: WhatsApp-Nachrichten, Teams-Chats oder direkte Anrufe.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Diese Methode erm\u00f6glicht zwar eine gewisse Reaktionsf\u00e4higkeit, st\u00f6sst jedoch an ihre Grenzen, sobald es darum geht, Informationen strukturiert zu dokumentieren, weiterzugeben oder zug\u00e4nglich zu machen \u2013 insbesondere f\u00fcr die Kunden.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">F\u00fcr die Kunden kommt die Information meist zeitverz\u00f6gert, etwa \u00fcber einen Anruf beim Kundendienst. Dieser gibt dann \u2013 je nach Lage und interner Kommunikation \u2013 eine situative R\u00fcckmeldung.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Das Resultat: Die Kunden f\u00fchlen sich nicht ausreichend informiert, und die internen Teams haben M\u00fche, den \u00dcberblick zu behalten oder Best Practices effizient zu teilen.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe6fea7 e-con-full e-flex e-con e-child\" data-id=\"fe6fea7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d89ebec e-con-full e-flex e-con e-child\" data-id=\"d89ebec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f148adb e-con-full e-flex e-con e-child\" data-id=\"f148adb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d39e5e elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"9d39e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;swing&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"far fa-chart-bar\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04dce5f elementor-widget elementor-widget-heading\" data-id=\"04dce5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Problem<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9ffeb3 e-con-full e-flex e-con e-child\" data-id=\"a9ffeb3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aee75d5 elementor-widget elementor-widget-text-editor\" data-id=\"aee75d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Die Herausforderung betrifft zwei Ebenen:<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"-\" data-font=\"Neue Haas Grotesk Text Pro\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:4,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Neue Haas Grotesk Text Pro&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Intern<\/span><\/b><span data-contrast=\"auto\">: Wie kann der operative Informationsfluss unter Kollegen verbessert werden, ohne dass wichtige Informationen verloren gehen?<\/span> Wie k\u00f6nnen neue Mitarbeitende schneller eingearbeitet werden und jederzeit auf relevante Informationen f\u00fcr ihre jeweilige Rolle zugreifen?<span style=\"font-size: 16px;\" data-ccp-props=\"{&quot;335559685&quot;:720,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"-\" data-font=\"Neue Haas Grotesk Text Pro\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:4,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Neue Haas Grotesk Text Pro&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Kundenseite<\/span><\/b><span data-contrast=\"auto\">: Wie l\u00e4sst sich ein einfacher, strukturierter und aktueller Informationszugang f\u00fcr Kunden schaffen \u2013 z.<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-contrast=\"auto\">B. zur Art der St\u00f6rung, betroffenen Zone, gesch\u00e4tzten Dauer und aktuellem Status \u2013 ohne dass sie den Kundendienst kontaktieren m\u00fcssen?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92f8fee e-con-full e-flex e-con e-child\" data-id=\"92f8fee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a581c2a e-con-full e-flex e-con e-child\" data-id=\"a581c2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c82fdd0 e-con-full e-flex e-con e-child\" data-id=\"c82fdd0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ba39c7 elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"0ba39c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;swing&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"far fa-dot-circle\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2437851 elementor-widget elementor-widget-heading\" data-id=\"2437851\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ziel <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-434222d e-con-full e-flex e-con e-child\" data-id=\"434222d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6e4055 elementor-widget elementor-widget-text-editor\" data-id=\"b6e4055\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Gesucht wird eine L\u00f6sung, die es erm\u00f6glicht:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"-\" data-font=\"Neue Haas Grotesk Text Pro\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:4,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Neue Haas Grotesk Text Pro&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Den internen Informationsfluss zu strukturieren, zentralisieren und zu vereinfachen \u2013 auf eine zug\u00e4ngliche, fl\u00fcssige Art \u2013, um Koordination, Reaktionsf\u00e4higkeit und Wissensaustausch zu verbessern.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"-\" data-font=\"Neue Haas Grotesk Text Pro\" data-listid=\"3\" data-list-defn-props=\"{&quot;335551671&quot;:4,&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Neue Haas Grotesk Text Pro&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">Den Kunden einen klaren, proaktiven Zugang zu aktuellen Informationen \u00fcber ihr Netz zu bieten \u2013 damit sie selbstst\u00e4ndig verstehen, was vor sich geht, ohne systematisch den Kundendienst kontaktieren zu m\u00fcssen.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Das Ziel ist eine gleichzeitige Steigerung der internen Effizienz und der Kundenzufriedenheit \u2013 ohne dabei die vorhandenen Tools f\u00fcr die Teams zu verkomplizieren.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcd9c1a e-con-full e-flex e-con e-child\" data-id=\"dcd9c1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8a4fd4c e-con-full e-flex e-con e-child\" data-id=\"8a4fd4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0bd474b e-con-full e-flex e-con e-child\" data-id=\"0bd474b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-712353e elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"712353e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;swing&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-briefcase\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29c086a elementor-widget elementor-widget-heading\" data-id=\"29c086a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Partner  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbbc890 e-con-full e-flex e-con e-child\" data-id=\"dbbc890\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6699212 elementor-widget elementor-widget-text-editor\" data-id=\"6699212\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"50\" data-end=\"297\">Als multidienstleistender Energieversorger und f\u00fchrender Stromanbieter in der Westschweiz bietet die Romande Energie Gruppe ihren Kundinnen und Kunden ein breites Spektrum an nachhaltigen L\u00f6sungen, die zur Reduktion der CO\u2082-Emissionen beitragen.<\/p><p class=\"\" data-start=\"304\" data-end=\"524\">Romande Energie verfolgt das Ziel, die Westschweiz zur ersten CO\u2082-neutralen Region des Landes zu machen. Die Westschweizer auf dem Weg in eine nachhaltige Zukunft zu begleiten, steht im Zentrum ihrer Daseinsberechtigung.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8852f35 elementor-widget elementor-widget-image\" data-id=\"8852f35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"283\" height=\"236\" src=\"https:\/\/enovark.ch\/wp-content\/uploads\/2025\/05\/logo-re-web-2023.svg\" class=\"attachment-medium size-medium wp-image-5088\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c9098e4 e-con-full e-flex e-con e-child\" data-id=\"c9098e4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_top&quot;:&quot;pyramids&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M761.9,44.1L643.1,27.2L333.8,98L0,3.8V0l1000,0v3.9\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da7570e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"da7570e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Haben Sie eine Idee, eine L\u00f6sung oder eine Technologie, um diese Herausforderung zu meistern?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3e763a elementor-widget elementor-widget-text-editor\" data-id=\"c3e763a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bewerben Sie sich jetzt!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2b5ef9 elementor-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"d2b5ef9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/enovark.ch\/de\/watts-up-meine-losung-einreichen\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Bewerbungsformular<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Versorgungsunterbrechungen in Energienetzen (Fernw\u00e4rme, Strom usw.) sind unvermeidlich \u2013 entscheidend ist jedoch, wie die Kommunikation in solchen Momenten erfolgt. <\/p>\n<p>Derzeit basiert der Informationsaustausch innerhalb der internen Teams (Leitstelle, Pikettdienst, Kundendienst usw.) weitgehend auf informellen Kan\u00e4len: WhatsApp-Nachrichten, Teams-Chats oder direkte Anrufe. <\/p>\n","protected":false},"author":4,"featured_media":5135,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[113],"tags":[],"class_list":["post-5196","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-challenge-de"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>#7 Vernetzte Eins\u00e4tze, informierte Kunden\u00a0 - EnovArk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enovark.ch\/7-operations-connectees-clients-informes\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"#7 Vernetzte Eins\u00e4tze, informierte Kunden\u00a0 - 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Derzeit basiert der Informationsaustausch innerhalb der internen Teams (Leitstelle, Pikettdienst, Kundendienst usw.) weitgehend auf informellen Kan\u00e4len: WhatsApp-Nachrichten, Teams-Chats oder direkte Anrufe.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enovark.ch\/7-operations-connectees-clients-informes\/\" \/>\n<meta property=\"og:site_name\" content=\"EnovArk\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-02T08:44:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-07T09:22:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enovark.ch\/wp-content\/uploads\/2025\/05\/pexels-pixabay-257736.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1704\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"hosting@cimark.ch\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"hosting@cimark.ch\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enovark.ch\/7-operations-connectees-clients-informes\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enovark.ch\/7-operations-connectees-clients-informes\/\"},\"author\":{\"name\":\"hosting@cimark.ch\",\"@id\":\"https:\/\/enovark.ch\/#\/schema\/person\/d14fcb953b482ce353646fe7c40ced45\"},\"headline\":\"#7 Vernetzte Eins\u00e4tze, informierte Kunden\u00a0\",\"datePublished\":\"2025-05-02T08:44:52+00:00\",\"dateModified\":\"2025-05-07T09:22:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enovark.ch\/7-operations-connectees-clients-informes\/\"},\"wordCount\":429,\"publisher\":{\"@id\":\"https:\/\/enovark.ch\/#organization\"},\"image\":{\"@id\":\"https:\/\/enovark.ch\/7-operations-connectees-clients-informes\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/enovark.ch\/wp-content\/uploads\/2025\/05\/pexels-pixabay-257736.jpg\",\"articleSection\":[\"Challenge\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enovark.ch\/7-operations-connectees-clients-informes\/\",\"url\":\"https:\/\/enovark.ch\/7-operations-connectees-clients-informes\/\",\"name\":\"#7 Vernetzte Eins\u00e4tze, informierte Kunden\u00a0 - 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